Terms & Conditions Gempak9 – Complete Platform Usage Guide

Welcome to gempak9 – an online entertainment platform offering live casino, Sports Betting, e-sports, lottery, and progressive jackpots to players in Malaysia. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and gempak9 ("Company", "we", "us").

By accessing, registering for, or using any part of the gempak9 platform – including the website at gempak9.ws and all related applications and services – you confirm that you have read, understood, and agree to be fully bound by these Terms.

If you disagree with any part of these Terms, please stop using the gempak9 platform immediately. We recommend that you print or save a copy of these Terms for your own reference.

To register and use gempak9's services, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Be a resident of Malaysia or have valid authorisation to access this platform from your location.
• Not be prohibited by any local or international law from participating in online gambling activities.
• Registering solely for yourself and not on behalf of any other person.
• Has never had an account closed by gempak9 due to fraud or prior violation of terms.

Gempak9 reserves the right to request identity verification documents at any time to confirm member eligibility. Required documents may include a Malaysian identity card (MyKad), passport, or other accepted identification.

Each individual is only permitted to hold one (1) gempak9 account only. Owning multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, an active Malaysian phone number, and a valid email address. Gempak9 reserves the right to decline any registration without providing a reason.

You are solely responsible for:

• Keeping your account password confidential and not sharing it with anyone.
• All activity conducted under your account, including any transactions or bets placed.
• Notify gempak9 immediately if you suspect any unauthorised use of your account.
• Updating your personal information whenever there are any changes.

Phone number verification via OTP and email verification are required before your account can be fully activated. gempak9 recommends enabling two-factor authentication (2FA) for added security.

Gempak9 supports a wide range of local Malaysian payment methods for members' convenience. All deposits are processed exclusively in Malaysian Ringgit (MYR).

Accepted deposit methods:

• Touch 'n Go eWallet
• DuitNow (Instant Bank Transfer)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX (Maybank2u, CIMB Clicks, Public Bank, RHB and other FPX-supported banks)

The minimum deposit limit is RM10 per transaction. All deposits are processed instantly and funds will be credited to your account within less than one minute once the transaction is successful. gempak9 does not charge any processing fees for deposits.

Gempak9 reserves the right to limit or suspend deposits under certain circumstances, such as incomplete identity verification or suspicious account activity.

Gempak9 members may withdraw their winnings at any time, provided the following conditions are met:

• Account identity verification (KYC) has been fully completed.
• Any applicable bonus wagering requirements have been met.
• There are no active investigations concerning the account in question.
• The minimum withdrawal amount is RM50 per request.

Withdrawals will be processed to the same account or digital wallet used for the original deposit. gempak9 does not permit withdrawals to third-party accounts in order to prevent money laundering.

The withdrawal processing time is less than 5 minutes for standard requests. However, gempak9 reserves the right to take up to 24 hours for withdrawals that require additional review. Withdrawals exceeding RM10,000 may require supporting verification documents.

Gempak9 offers a variety of bonuses and promotions to members from time to time. Each bonus is subject to specific terms and conditions, which will be clearly stated on the relevant promotions page.

General bonus principles at gempak9:

• Each bonus carries a wagering requirement (rollover/wagering requirement) that must be met before any withdrawal can be made.
• Wagering requirements are usually expressed as a multiple of the bonus amount (e.g., 10x means an RM100 bonus must be wagered up to RM1,000).
• The welcome bonus is only available to new members making their first deposit.
• A member may not claim the same bonus more than once unless otherwise stated.
• Gempak9 reserves the right to forfeit any unused bonus upon expiry of the stipulated period.

Bonus abuse — including the use of multiple accounts, hedge betting, or strategies designed to profit from promotions without genuine risk — is strictly prohibited. gempak9 reserves the right to void bonuses and associated winnings, and to close any accounts involved.

All games available on the gempak9 platform – including Live Casino, slots, Sports Betting, e-sports, and lottery – are subject to their respective game rules as published within the platform.

General game principles at gempak9:

• All game outcomes are final and may not be disputed unless a verifiable technical error has occurred.
• Slots and table games use a Random Number Generator (RNG) that has been certified by an independent third-party body.
• Live Casino is operated by real human dealers under strict supervision.
• Minimum and maximum bet limits vary by game and table. These details are displayed within each game.
• In the event of a technical disruption during a Live Casino game, all bets will be returned to the member.

Sports Betting at gempak9 covers the Malaysia Super League, Malaysia Premier League, EPL, badminton Thomas & Uber Cup, MPL Malaysia e-sports, and much more. Odds displayed are accurate at the time of update and are subject to change.

Gempak9 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Confirmed that the member is under 18 years of age.
• Fraudulent activity or attempts at money laundering.
• Owning or using multiple accounts.
• Bonus or promotion abuse.
• Use of automated software, bots, or any unauthorised tools.
• Instructions from the relevant regulatory authorities.

Members who wish to close their own account may do so by contacting the gempak9 customer service team via live chat. Any valid remaining balance (after deducting any applicable bonuses) will be returned to the member within 5 business days.

Members may also request self-exclusion through gempak9's Responsible Gambling Programme for a set period. This is a recommended step for anyone who needs a break from betting activity.

Gempak9 takes the protection of members' personal data seriously. All information you provide to us is secured using 256-bit SSL encryption technology. We will not sell, rent, or disclose your personal data to any third party without your consent, except where required by law.

The information we collect and how it is used is described in detail in the Privacy Policy We encourage you to read it before registering.

You are responsible for ensuring that the device you use to access gempak9 is secure and free from malware. gempak9 is not liable for any losses arising from security vulnerabilities on your personal device.

Gempak9 provides its platform and services on an "as is" basis and makes no guarantee that the platform will always be free from technical disruptions, errors, or downtime. We strive to maintain uptime above 99.9% but cannot guarantee uninterrupted availability at all times.

Gempak9 is not liable for:

• Losses resulting from internet disruption or connectivity issues on the member's end.
• Betting outcomes that have been finalised by the system.
• Financial losses resulting from betting decisions made by the member.
• Any losses resulting from third-party actions such as hacking or phishing fraud that are not caused by gempak9's negligence.

To the extent permitted under Malaysian law, gempak9's liability to any member is limited to the net deposit amount made within the 30 days preceding the relevant claim.

Gempak9 is fully committed to promoting responsible gambling. We provide a range of tools and resources to help members manage their betting activity wisely:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits through your account settings.
• Game Break: Pause your activity for 24 hours, 7 days, 30 days, or longer.
• Self-Exclusion: Voluntarily restrict access to your account for a period of 6 months, 1 year, or permanently.
• Activity Tracker: View your betting and deposit history at any time.
• Counselling Support: Contact our support team if you need help with gambling addiction.

Gambling should remain a form of entertainment. Never bet with money you cannot afford to lose. If gambling begins to affect your daily life, personal relationships, or finances, please seek help immediately.

For more information on our responsible gaming measures, please visit our Responsible Gambling.

Gempak9 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. Changes take effect immediately upon being published on the gempak9 website.

Gempak9 will endeavour to notify members of significant changes via email or in-platform announcements. However, it remains each member's responsibility to review these Terms periodically.

Your continued use of the gempak9 platform following the publication of any changes to these Terms will be deemed acceptance of the revised Terms. If you do not agree to the changes, you should discontinue using the gempak9 platform.

These Terms are governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation. Should negotiation fail, the dispute will be referred to a court of competent jurisdiction in Malaysia.